Frequently Asked Questions
How do you compile your lists?
Lists are compiled from membership rosters, registrations, public records, licenses, corporate & executive registers, postal records, surveys, questionnaires, census data, student lists, birth records, voter registrations, telemarketing efforts, mail & telephone inquiries and purchase information, telephone directories, rebate coupons, subscriber order forms, warranty card registrations, entry forms, credit & financial data, SEC listings, institution information, conference/trade show/seminar attendee registrations, government records, opt-in email responses, applications, and rating & licensing boards. All information is derived from proprietary, self-reported data, or sources of public record. It is obtained legally and ethically under strict list industry rules, regulations, and guidelines.
How often do you update your databases?
Compiled lists are updated monthly or quarterly through original source documentation, postal/subscription/credit changes of address, pander files, suppression files and telemarketing efforts. The lists are also CASS, DSF, PAVE-certified to ensure maximum postal discounting and deliverability.
How long does your append process take?
We proudly offer one of the fastest turnaround times on append files. Upon receiving your data we require 7 - 10 days to complete the total append process and return your data. In some cases we have been able to reduce that time to 24 hours when necessary. Because of our relationship directly with the nation's largest data consortium, we are not required to "pass" our data to several different locations. This results in a more efficient process and faster service.
What is your return policy?
We guarantee our lists to be 85% deliverable if the customer is using our email marketing platform. Before placing the order please ask the sales reps for email marketing pricing to help you in email delivery. We will refund the current minimum third class postage rate for any returned mail in excess of 5% of the list. The returned mailing pieces must be received by us within 60 days of the shipment of the list. The refund is applicable only for direct mail marketing service.
Why should I do business with your company?
Do you offer a volume discount?
Yes. Whether you are a frequent, high volume database user or a first-time list buyer, you may qualify for special, discounted pricing. Frequency and volume pricing considerations will be reviewed. Please inquire.
What is the difference between one-time use and unlimited use?
All lists are rented for a one-time use only. All mailing lists are "seeded" with decoy names so we will be able to determine if the file is mailed more than once. Lists are also available for unlimited use. The information on each list may be used as many times as the purchaser needs for one year and can be re-purchased for each subsequent year. The extra cost is an additional one-time use base price.
What formats are available?
Disk, e-mail, FTP, CD-ROM, cheshire labels, pressure sensitive labels, 3x5 cards, and/or galley list.
What is an SIC Code?
Standard Industrial Classification (SIC) codes are four digit numerical codes assigned by the U.S. government to business establishments to identify the primary business of the establishment. The classification was developed to facilitate the collection, presentation and analysis of data, and to promote uniformity and comparability in the presentation of statistical data collected by various agencies of the federal government, state agencies and private organizations. The classification covers all economic activities: agriculture, forestry, fishing, hunting and trapping; mining; construction; manufacturing; transportation; communications; electric, gas and sanitary services; wholesale trade; retail trade; finance; insurance and real estate; personal, business, professional, repair, recreation and other services; and public administration.
How do you break down an SIC Code?
The first 2 digits of the code identify the major industry group, the third digit identifies the industry group and the fourth digit identifies the industry.
What is a CASS Report?
Coding Accuracy Support System (CASS)- A system offered to mailers, service bureaus and software vendors that improves the accuracy of matching to delivery point codes, Zip+4 codes, 5 digit zip codes and carrier route codes on mail pieces. CASS provides a common platform to measure the quality of address matching software and to diagnose and correct software problems.